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longjock1 · High Card Joined: 17 Jun 2008 Posts: 1

There has been a problem and I cannot get any response to my emails to support????????? does this happen alot?????? my boyfriends acct was closed because he needed information from support regarding a freeroll that he couldnt find I helped him email not thinking and they thought I had two accts because the email came from my email address I know that was dumb but I help him with email and wasnt thinking about the address just getting it there for him. Hes new and doesnt know about email and I emailed them which made them think I had two accts now what do I do? Needless to say my boyfriend is very upset. Sad

He's emailed and boy does he know how to now! and i have too trying to tell them it was just an email error but they arent responding and we can prove that neither one has two accts will this get fixed???? Rolling Eyes

I just cant seem to get them to respond and its been 3 days he didnt get to play the freeroll he won and they closed his account day before fathers day with no questions nothing it was harsh. I just want them to contact him or me and nothing....I still have my account the only one Ive ever had I thought that you are allowed to have 2 accts in one household he had an acct and I had one I did not know an email could cause this!

doney39 · High Card Joined: 02 Jun 2006 Posts: 2

i'm trying to get a reponse to my question about my bonus account, it has expired and i want to reactivate.

BBCOACH44 · Posted: Sat Jun 21, 2008 10:43 am Post subject:

Welcome to the Forum Guys.
If FT thinks there are 2 accounts they freeze your account until
they investigate it.

As for a bonus once it has expired you can not re-activate it.

Responses usually take 24-48 hrs. Sometimes longer, but they
will respond, be patient.

Good Luck to both of you............ Cool

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