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TilterRick
Site Admin
Joined: 20 Jun 2005
Posts: 2290
Location: Full Tilt Poker
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 Posted: Mon May 05, 2008 8:01 pm Post subject: Regarding Bank Transfers (Updated 6-4-08) |
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We’re sorry you’ve had delays with your bank transfer requests.
We found out last week that bank transfers processed since April 15th were delayed due to issues at our processor’s end. We immediately contacted our processor to find out what the issues were and if we could expedite the resolution, and were told at the end of last week that everything had been resolved.
However, earlier this week we found out that a further issue outside our control prevented the transfers from being sent as we expected, and it’s looking like the transfers will start processing sometime this week.
Some of you have been emailed about the delays already, and there should be another email to everyone affected as soon as we have more specifics about when you can expect your funds.
We believe the issues experienced are related to the increased volume of transactions due to the recent changes with other processors.
We’re really sorry for the inconvenience this has caused, and we hope our bank transfer service will return to the reliable bank transfer service you were experiencing before.
Last edited by TilterRick on Wed Jun 04, 2008 3:56 pm; edited 3 times in total |
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TilterRick
Site Admin
Joined: 20 Jun 2005
Posts: 2290
Location: Full Tilt Poker
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| Posted: Wed May 07, 2008 5:45 pm Post subject: |
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Tilters,
The delayed transfers started to process on Monday. The transfers have continued to go through since then, and we’re hoping to have them all processed by the end of the week.
The transfers should also start to hit bank accounts about 2-3 days after being processed, so some of you will receive your funds very soon and the rest won’t be far behind.
While we’re glad this situation is clearing up, we’re really sorry about the delays you’ve all experienced.
Hopefully, the worst of this is over, and your bank transfers will be processed with normal processing times going forward. Thanks for your understanding and patience. |
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TilterRick
Site Admin
Joined: 20 Jun 2005
Posts: 2290
Location: Full Tilt Poker
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| Posted: Wed Jun 04, 2008 3:56 pm Post subject: |
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| It looks like the processor has caught up to bank transfers that were made around May 6th, and are still trying to catch up with everyone after that. I am very sorry for the delay, and hopefully they catch up as soon as possible. |
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