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GSize2008
High Card
Joined: 17 Apr 2008
Posts: 10
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 Posted: Thu Apr 17, 2008 7:47 pm Post subject: Will someone help me with my withdrawal cancellation? |
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I have e-mailed them twice in the past four hours trying to get them to cancel my withdrawal so I can play in a 9pm tournament. I thought they would want my money?
I can understand with most places it takes a while to respond to e-mails, but since this is their only source of customer service they should be able to get back to you within the hour.
How do I get their attention? |
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garfunkel69
Banned
Joined: 16 Mar 2008
Posts: 908
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| Posted: Thu Apr 17, 2008 7:54 pm Post subject: Re: Will someone help me with my withdrawal cancellation? |
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| GSize2008 wrote: |
I have e-mailed them twice in the past four hours trying to get them to cancel my withdrawal so I can play in a 9pm tournament. I thought they would want my money?
I can understand with most places it takes a while to respond to e-mails, but since this is their only source of customer service they should be able to get back to you within the hour.
How do I get their attention? |
Certainly not by sending email after email in my circumstances i find it is usally about 6 hours if polite and not spamming them.
Secondly u did email the cashier not support right |
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GSize2008
High Card
Joined: 17 Apr 2008
Posts: 10
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| Posted: Thu Apr 17, 2008 7:57 pm Post subject: |
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| Yes, I e-mailed cashier. "24/7" support is only 24/7 if you respond at all hours. What kind of business can you not get in touch with a representative immediately when you need to? |
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GSize2008
High Card
Joined: 17 Apr 2008
Posts: 10
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| Posted: Thu Apr 17, 2008 7:57 pm Post subject: |
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| Yes, I e-mailed cashier. "24/7" support is only 24/7 if you respond at all hours. What kind of business can you not get in touch with a representative immediately when you need to? |
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garfunkel69
Banned
Joined: 16 Mar 2008
Posts: 908
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| Posted: Thu Apr 17, 2008 7:59 pm Post subject: |
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| GSize2008 wrote: |
| Yes, I e-mailed cashier. "24/7" support is only 24/7 if you respond at all hours. What kind of business can you not get in touch with a representative immediately when you need to? |
Relax i totally agree with you that they need better support i was just trying to help , i did same thing when i first started and it took about 6 hours |
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GSize2008
High Card
Joined: 17 Apr 2008
Posts: 10
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| Posted: Thu Apr 17, 2008 8:01 pm Post subject: |
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Wasn't getting wound up at you, that's the tough thing about the internet is you never know.
Thanks for the help. |
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garfunkel69
Banned
Joined: 16 Mar 2008
Posts: 908
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| Posted: Thu Apr 17, 2008 8:04 pm Post subject: |
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| GSize2008 wrote: |
Wasn't getting wound up at you, that's the tough thing about the internet is you never know.
Thanks for the help. |
No prob thats about all i know about it if anybody else has little better info for you i am sure they will respond. GL and hope they get to you soon |
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GSize2008
High Card
Joined: 17 Apr 2008
Posts: 10
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| Posted: Thu Apr 17, 2008 9:34 pm Post subject: |
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| This is def. a joke. Unreal they have $1500 of my money and I can't talk to anyone over a 5 hour period. |
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garfunkel69
Banned
Joined: 16 Mar 2008
Posts: 908
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| Posted: Thu Apr 17, 2008 9:37 pm Post subject: |
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| wow sorry to hear that it would be nice if they had a cancel withdrawl option like at stars |
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GSize2008
High Card
Joined: 17 Apr 2008
Posts: 10
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| Posted: Thu Apr 17, 2008 9:53 pm Post subject: |
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| Yea, you would think having such a button would save THEM trouble also. Crazy FullTilt has gotten so big they really don't even need my blinds or tournament entries. This site is a cash cow. |
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Rental_Metard
Royal Flush
Joined: 26 Aug 2007
Posts: 747
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| Posted: Thu Apr 17, 2008 10:24 pm Post subject: |
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| If you have funds at another popular site then you could probably do a trade in order to get enough cash on FT to play the tourney you want to play. That is assuming the tournament has not already started. |
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