foucault x
High Card
Joined: 19 Jul 2005
Posts: 19
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 Posted: Tue Nov 29, 2005 4:21 pm Post subject: Full Tilt Poker stole my money |
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When I started playing online, I had no idea what rakeback was. Then I found out and felt left out. I considered creating a new FTP account, but decided to be honest first. I wrote support and asked for an affiliate code to be added to my existing account. Despite thinking I would get a no, they responded positively and said they would add it.
A month and a half of poker playing went by, and I hadn't heard from my affiliate. I wrote to ask where my rake was, and he looked in to it and discovered that FTP had never added the code to my account, and FTP then said they would not add an affiliate code to an existing account.
They lied to me, and not just that, but the money I would have earned from rakeback since October 19th was stolen from me by Full Tilt. Had they not lied to me, it would be in my account, not in theirs. I wrote them about this, and they said they would make an exception and add the affiliate code to my account, but that I was basically S.O.L on the money they stole from me. I wrote back and said that was unacceptable and I would like to be put in contact with a manager. They did neglected to respond further, so I am putting the story up for public consumption.
FTP has had a lot of knocks about their customer service, but I had thought things had improved. Apparantely they now train employees to lie and steal. |
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rlbeanman
Two Pair
Joined: 20 Oct 2005
Posts: 69
Location: Paramus, NJ
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| Posted: Fri Dec 09, 2005 3:20 am Post subject: |
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| rakeback and affiliate codes are this closely guarded secret...I feel your pain. and you can't have Full Tilt add the code, but you can apply at the affiliate sites to get a code. you are s.o.l. for the past money but not for the future. |
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