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Online Poker Forum - Why is this happening????

 
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Johnny_Sosa
High Card


Joined: 20 Oct 2005
Posts: 3

PostPosted: Thu Oct 20, 2005 7:26 pm    Post subject: Why is this happening???? Reply with quote

I have sent E-Mails to the support address three times today. My account is inaccessible without any explanation whatsoever. When I attempt to login it tells me it's waiting for permission. Following this, I am informed that MY ACCOUNT has denied my login request.




This means that MY MONEY, the same money I worked very hard for is stuck in cyberspace and I have no access to it. This is far and wide the worst and most terrifying online experience I have ever had. The worst part is, there has been NO ATTEMPT by the support staff to contact me at all throughout this entire day. I am literally blown away by the audacity of a business to behave this way.


All I am asking is for an explanation.
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BOYNAMEDSUE
Moderator


Joined: 27 Jun 2005
Posts: 7927
Location: Isle of Tilt

PostPosted: Thu Oct 20, 2005 9:16 pm    Post subject: Reply with quote

Check your junkmail/trash folders.
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GripHoldOn
Message Board Junkie


Joined: 24 Jun 2005
Posts: 2096
Location: Boston, MA

PostPosted: Thu Oct 20, 2005 9:43 pm    Post subject: Reply with quote

It means that someone is logged on as currently logged on as you and is denying you access to your account. I don't mean to seem unsympathetic, but there's nothing really that can be done until support gets back to you. When you do get your account back, change your password to something that you use on no other website.
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Johnny_Sosa
High Card


Joined: 20 Oct 2005
Posts: 3

PostPosted: Thu Oct 20, 2005 10:05 pm    Post subject: Re: Reply with quote

GripHoldOn wrote:
It means that someone is logged on as currently logged on as you and is denying you access to your account. I don't mean to seem unsympathetic, but there's nothing really that can be done until support gets back to you. When you do get your account back, change your password to something that you use on no other website.



This is not the issue. Other members have been experiencing similar issues today. This happened IMMEDIAITELY after I downloaded the new system upgrade. Support has YET to respond to me, and I still can't log in to play at any tables nor can I check on my account.
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stephen11
High Card


Joined: 20 Oct 2005
Posts: 1

PostPosted: Thu Oct 20, 2005 10:40 pm    Post subject: Reply with quote

This exact same problem is happening to me right now.

Downloaded the new software.
Tried to log in, but I just get a message saying "Waiting for permission to Log In". Then it hangs for awhile before telling me access is denied.

No email response from support yet either.

I know it's not a hacker, because a friend who is able to log on searched the tables and no one is playing with my account.

I just reloaded the account like 2 days ago, so they better figure out what's going on.

Hello??
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TilterRick
Site Admin


Joined: 20 Jun 2005
Posts: 2643
Location: Full Tilt Poker

PostPosted: Thu Oct 20, 2005 11:51 pm    Post subject: Tilters Reply with quote

Tilters,


We are aware of this issue and have contacted all parties.




tilterrick
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ur2lucky
High Card


Joined: 04 Jan 2006
Posts: 4

PostPosted: Wed Jan 04, 2006 4:44 pm    Post subject: what happen to my account ?? Reply with quote

It says i got suspended
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