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longjock1
High Card
Joined: 17 Jun 2008
Posts: 1
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 Posted: Tue Jun 17, 2008 4:11 pm Post subject: I cant get ahold of support... |
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There has been a problem and I cannot get any response to my emails to support????????? does this happen alot?????? my boyfriends acct was closed because he needed information from support regarding a freeroll that he couldnt find I helped him email not thinking and they thought I had two accts because the email came from my email address I know that was dumb but I help him with email and wasnt thinking about the address just getting it there for him. Hes new and doesnt know about email and I emailed them which made them think I had two accts now what do I do? Needless to say my boyfriend is very upset.  He's emailed and boy does he know how to now! and i have too trying to tell them it was just an email error but they arent responding and we can prove that neither one has two accts will this get fixed????  I just cant seem to get them to respond and its been 3 days he didnt get to play the freeroll he won and they closed his account day before fathers day with no questions nothing it was harsh. I just want them to contact him or me and nothing....I still have my account the only one Ive ever had I thought that you are allowed to have 2 accts in one household he had an acct and I had one I did not know an email could cause this! |
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doney39
High Card
Joined: 02 Jun 2006
Posts: 2
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| Posted: Sat Jun 21, 2008 11:12 am Post subject: |
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| i'm trying to get a reponse to my question about my bonus account, it has expired and i want to reactivate. |
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BBCOACH44
Full Tilt Coach
Joined: 24 Oct 2006
Posts: 2976
Location: Baseball Field or Gym
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| Posted: Sat Jun 21, 2008 11:43 am Post subject: |
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Welcome to the Forum Guys.
If FT thinks there are 2 accounts they freeze your account until
they investigate it.
As for a bonus once it has expired you can not re-activate it.
Responses usually take 24-48 hrs. Sometimes longer, but they
will respond, be patient.
Good Luck to both of you............  |
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