Online Poker Forum at Full Tilt Poker

artichokekid · High Card Joined: 08 Jan 2008 Posts: 1

Well I'm mad enough to post my two cents,,,
The customer support is horrid, I play high stakes and have had some disconnection issues,,, as well as unanswered emails,,, not to mention no phone number,,, I play with thousands of dollars and will take my business elsewhere.

Kasperzyk · High Card Joined: 16 Feb 2008 Posts: 1

How come my brothers account gets shut down and his money gets taken by full tilt? Recently my brother opened his own account due to fact he'd been doing well on the site he wanted to CASH out. So he tried to cash out under my account. Due to the fact his personal info doesnt match mine (obviously)he had to start his own account. So he opens an Account he then proceeds to send FULL TILT POKER his personal info like they had requested. So he scans his ID and BANK STATEMENT like he was asked and emails them to FULL TILT. DONE. Everythings fine. Then he tries to cash out. UH OH...not so fast... The check gets declined because its said he has mutiple accounts. They say my account is his. We do have the same last name since we're brother and sister but I assure you we are two totally diferent people. If FULL TILT had looked into this instead of just shuting down his account and taking his winnings they would of relised their MISTAKE. We have a joint email account not a joint poker account. All of our personal info on our accounts is different. So we both email them NUMEROUS times to tell them of there error. Its now day2 and not one response from anyone at all. Not one email to say they are looking into the matter. I loved FullTilt I was on it almost once a day for the past 3 months. Im just so frustrated with their lack of help and the Fact that I dont know where my brothers money is. Also thers NO WAY TO CONTACT THEM NO 1 800 NUMBER OR 1 888 number no nothing just and email address which THEY DONT RESPOND to! NOT EVEN IF YOU WRITE THEM 10-20 emails. Im just so mad All iwanted was to be treated like a normal customer not a piece of crap. Like i said before its now day two of the MISTAKE. My brother is out$700 and all his FULL TILT points, because we share an email address.!!!! WHAT IS GOING ON OVER THERE AT FULLTILT POKER!!! You would think aproblemthis small and easy to fix would have been rectified by now but NO! No such luck! I didnt know what esle to do so thats why Im putting it up here hoping someone will see it and help me out. So until then I guess im going to play at POKERSTARS where the actually have 24/7 help unlike FULL TILT.

potsteel · High Card Joined: 20 Feb 2008 Posts: 1

I would like to agree that the Full Tilt support is terrible. Now i see a few people are acting like we are being impatient. But lets get this straight. these people are probably idiots who dont play real cash games. Full tilt poker is arrogant to think they dont need telephone support. If i have a problem which involves cash in a tournament you can bet your ass i want instant support and help to recify the situation. Full tilt needs to respect its customers, it needs to listen to complaints. They cant just sit there rake in millions from us and act like they dont have to take care of us if something goes wrong. Even Ultimate Bet has a better telephone support. I had trouble one day with a withdrawal and after emails got nowhere i called the only phone number i could find connected to full tilt. Some helpful guy form a third world country informed me that this was a helpline for deposits and he could not assist me with my withdrawal problem. He can only help me deposit.

Now i have issue with the recent disconnection that occured whilst i was in 2nd place with 4 remaining in a cash tournament. They gave us five minutes notice that the tourney would be paused and not to worry that under no circumstances would tournaments be restarted until everyone was reconnected. So i sit and wait an hour. The only flicker on the screen is to tell me ive been reconected. which i clearly hadnt because no cards were dealt. i didnt leave for an hour. So i finally close then restart full tilt poker. The tourny i was in is closed. There is no record of it under completed tournies and i have the 3rd place prize. So im sitting in 2nd with a good chance of winning. They stop the tournament. They continue without me and im supposed to accept 3rd prize. Bullsh*t i am. When they are dealing with my money i want answers. This is why we need telephone support. You people cannot tell me that full tilt poker isnt making more money than ultimate bet. I just hope this doesnt happen to you guys. dont get me wrong i love the site in terms of poker, but you cant treat people like this! Full tilt needs to repsect its customers at every level when it deals in real cash.

vcarternc52 · High Card Joined: 25 Feb 2008 Posts: 2

he, is anyone having a problem logging into their affiliate account im trying to get money out of there, i cant e-mailed tilt "support", ive been playing here for 2 years never got a response out of them, does anyone know whats going on?

- -FOLDthatNOW · High Card Joined: 24 Feb 2008 Posts: 15

I agree that FTP has slow email service and cashout service. But when they email you back, they always solve my issue. Just wish it didn't take days.

bigjayk · High Card Joined: 15 Feb 2008 Posts: 3

it has happened to me cant get to my account or my money and have emailed support 6 times got one response a day later they are idiots to have no phone support i will take my money else where this is the last time i get frustrated over full tilt support and there shady practices so to u full tilt i say kiss my ass

bigjayk · High Card Joined: 15 Feb 2008 Posts: 3

to all those who full tilt is holding your money we should get a law suit going class act. u cant run a buisness like this when u have other peoples money . ban together and concour

RisingStarr40 · High Card Joined: 29 Feb 2008 Posts: 1

4 days is average. Then you get a generic response. Mad

centor 1 · High Card Joined: 15 Feb 2008 Posts: 3

toughcookie · Pair Joined: 11 Jan 2007 Posts: 29 Location: Kentucky

To the guy that said 4 days! Its been 23 days!

igetmoney515 · Posted: Sun Mar 30, 2008 3:47 pm Post subject:

FullTilt's support is pretty terrible, which is a big reason why I left here to play elsewhere.

slazoner · High Card Joined: 30 Mar 2008 Posts: 1

This system does not work - they can't collect or lose track of what they collect from your bank account and then debit you and restrict you from playing until you give them your so called owed funds. They also ASA USUAL don't answer emails - my account was zeroed out by FT and no reason given...This is atrocious customer service in an industry that faith in the website company is crucial.

My friend had the same issue. Is anyone else having similar problems?

suseJdroL · Three of a Kind Joined: 12 Mar 2008 Posts: 81

suseJdroL · Three of a Kind Joined: 12 Mar 2008 Posts: 81

daithijjj · Two Pair Joined: 18 Feb 2008 Posts: 53

FT has support??????????? wow i didnt know that..............never had a reply to any email ive sent.................to say its a money issue is total crap, 10 people on the phones costs nothing when you consider they take a sizeable rake daily...........i only joined this site 2 months ago and the amount of complaints i see by people is overwhelming.........i like the poker aspect of the site but the support is a complete shambles and im being generous. I WILL BE OFF TO A DIFFERENT SITE WHEN MY I GET THE FULL DEPOSIT BONUS...........allthough it wouldnt surprise me if i cant withdraw it or it never shows in my account. WHOEVER RUNS FTP BEHIND THE SCENES HAS NO BUSINESS ACUMEN.

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