| Author |
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Fletcher76
High Card
Joined: 08 Jun 2008
Posts: 1
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 Posted: Sun Jun 08, 2008 11:03 am Post subject: Re: no support on FTP |
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| deusjj wrote: |
| dimexxxx wrote: |
| ...Why cant they have a support phone number??? |
Live customer service is expensive. You have to pay individuals to answer phones. You have to pay a lot of money for the equipment and the phone lines.
They probably feel that the small minority of people who actually want live support isn't worth worrying about.
FTP probably doesn't even have a building. Their only assets are probably a few servers and the software.
What's eBay's customer service phone number?
How 'bout Amazon.com? |
Ebay DOES have a Customer Support #! I know, They emailed it to Me! FTP has HORRIBLE CUSTOMER SERIVCE!!!!!!!!!! |
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dilligaf1216
High Card
Joined: 10 Jun 2008
Posts: 4
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| Posted: Tue Jun 10, 2008 4:46 pm Post subject: |
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So are you guys saying I'm not gonna get paid? I withdrew a decent chunk of change on 5/27. Initially they said it'd take 7-10 days. Then I got an email a couple days later saying it "may take a bit longer then the initial 7-10 days" that I was tod about.
I haven't heard anything since then. Granted it's only been 14 days, but do you guys think I'm gonna get shafted? |
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BBCOACH44
Full Tilt Coach
Joined: 24 Oct 2006
Posts: 3090
Location: Baseball Field or Gym
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| Posted: Tue Jun 10, 2008 5:07 pm Post subject: |
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No 1216......
FT is processing WDS. It has been taking longer because of back up.
From changing payment processers. Hang in there seems like most are
taking about 4 weeks or so.
Good Luck........  |
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dilligaf1216
High Card
Joined: 10 Jun 2008
Posts: 4
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| Posted: Tue Jun 10, 2008 5:22 pm Post subject: |
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| BBCOACH44 wrote: |
No 1216......
FT is processing WDS. It has been taking longer because of back up.
From changing payment processers. Hang in there seems like most are
taking about 4 weeks or so.
Good Luck........ |
Thanks coach. After I posted I read the sticky up top and caught the drift. Gues I shoulda read before I posted.
But thanks for the response!  |
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flynnjc1
High Card
Joined: 22 Jun 2008
Posts: 1
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| Posted: Sun Jun 22, 2008 9:07 pm Post subject: please help me!!! |
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| I requsted payment via bank transfer on 5-27-08. Today is 6-22-08 and still no payment. I have sent six emails asking fulltilt where my money is and not one reply. Can somebody tell me anything?. please send to flynnjc@yahoo.com |
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Erocka85
High Card
Joined: 24 Jul 2008
Posts: 1
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| Posted: Thu Jul 24, 2008 1:45 pm Post subject: Re: No contact phone number for Full Tilt support |
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| The customer service absolutely sucks. I have an urgent problem, and of course i get no email back. |
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bobo100
High Card
Joined: 17 Jul 2008
Posts: 7
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| Posted: Fri Jul 25, 2008 7:36 am Post subject: |
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| OutsideTheSeed wrote: |
| I've emailed them about 19 hours ago and no response, Full Tilt's support is the worst by far in any poker room on the market and there is no denying that. |
10 days ago and no response |
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whoopsies
High Card
Joined: 24 Jul 2008
Posts: 12
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| Posted: Fri Jul 25, 2008 8:32 am Post subject: |
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| same for me, long time and no response. but what can honestly be done to prevent this from happening. Full Tilt is using and abusing it customers. Maybe the best alternative is to accept the fact you got cheated out of your money and try poker stars. |
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kino79
High Card
Joined: 29 Jul 2008
Posts: 1
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| Posted: Tue Jul 29, 2008 9:40 am Post subject: |
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| how long do we have to wait for approval? i withdrew my money and it said i should see it right away but i have not. what should i do/ |
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xmrbigx
Royal Flush
Joined: 11 Oct 2007
Posts: 791
Location: Chicago
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| Posted: Tue Jul 29, 2008 11:32 am Post subject: |
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| It takes a few, up to 48 hours. |
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CJ 909
High Card
Joined: 06 Aug 2008
Posts: 1
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| Posted: Wed Aug 06, 2008 10:15 pm Post subject: |
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Does anyone know how to withdraw money from this website?????
This is the email I recieved, but still no money in my account.
Dear CJ 909,
Unfortunately, you were among a group of players affected by a problem with recent check withdrawals:
DATE: 11 July 2008
TRANSFER NUMBER: 021A1E56
AMOUNT: $XXXXX
Your withdrawal amount will be returned to your Full Tilt Poker account immediately. We acknowledge that these continued issues with check withdrawals are unacceptable and sincerely apologize for this event and any inconvenience it has caused.
In order to deliver your funds to you in the quickest and most reliable manner, we ask that you re-submit your withdrawal request using one of the following withdrawal methods:
1. Cash Pickup: Please allow 1-3 business days processing time for the funds to be available for pickup. For more on this very convenient service visit: http://www.fulltiltpoker.com/withdrawal-cash-pickup
2. Secure check via courier mail: In order to expedite the delivery of your funds, we will be couriering any check request made over the next 3 weeks. Please allow 1-3 business days for processing and a further 3-5 business days for courier delivery.
Please be advised that these are estimations only and your funds may arrive shortly before or after the designated time frame. We want to assure you that despite the processing problems you’ve experienced with your recent check requests, any check request you make in the future will be handled by a reliable processor.
As a token of our appreciation for your patience in this matter, we will be crediting your Full Tilt Poker account with $50 within the next 24 hours.
Should you have any further questions please feel free to reply to this email. Once again, we apologize for any inconvenience and thank you for your continued patience and understanding.
Sincerely,
Full Tilt Poker Support
Why is it so easy to deposit, and so difficult to withdraw.
Can anyone help???? Thanks |
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Dualist
High Card
Joined: 13 Aug 2008
Posts: 1
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| Posted: Wed Aug 13, 2008 7:06 am Post subject: |
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| It is not acceptable that there is no live support. It didn't have to be by phone it could still be live by writting a message. An instant reply to your questions is the least a player should expect from a company that easily makes 300-400 $ every month from him, maybe more if he is playing regularly at medium - high stakes. Your bank provides you with a instant support and they dont make that much out of you every month. Some rakeback sites have live support. Full tilt support is simply not acceptable. |
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Blongman
High Card
Joined: 16 Aug 2008
Posts: 1
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| Posted: Sat Aug 16, 2008 7:04 pm Post subject: |
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| do they have a phone number i can reach them at? |
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HighKey
Four of a Kind
Joined: 03 Jul 2008
Posts: 281
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| Posted: Sat Aug 16, 2008 11:12 pm Post subject: |
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| Only 1-800-TILT-PAY, for deposit issues only. Though I doubt anyone would fault you for calling them anyway and **** them out given the current situation. |
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kiiireee
High Card
Joined: 31 Aug 2008
Posts: 2
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| Posted: Sun Aug 31, 2008 12:09 pm Post subject: |
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| I regestered for a tournament and when the screen came up i could not see any cards or other players I tried to email but the tournament was over before i got any help and i lost my money. this is why phone support should be a priority so i dont lose any more money. i am still waiting for an answer. |
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