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dimexxxx
High Card
Joined: 21 Jun 2007
Posts: 2
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 Posted: Thu Jun 21, 2007 10:47 pm Post subject: No contact phone number for Full Tilt support |
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I find the customer service on Full Tilt pathetic and useless.
If you have an urgent issue you cannot contact a Full Tilt support person and get an immediate response.
Most other poker sites have an immediate respone or a phone number or online chat with support.
Full tilt are so arrogant they do not even put a contact phone number on their web-site.
The support at Full Tilt is the wost I have ever experienced at online gaming sites.
Please let me know if anybody else has had a similar issue.
Full Tilt also have no responsible gaming policy. You cannot exclude yourself from Full Tilt through their web-site you have to email them. Another example of how pathetic the Full Tilt support team are. |
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FOUR ASES
Message Board Junkie
Joined: 06 Feb 2007
Posts: 1526
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| Posted: Thu Jun 21, 2007 11:00 pm Post subject: |
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If you emailed support you will get an answer. Your post shows why there is no phone number. Who in there right mind would sit on a phone and receive a call from someone like the above post.
FTP tech support is very good at what they do. Give them time and you will get an answer. |
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Jobe Gilchrist
Message Board Junkie
Joined: 09 Apr 2006
Posts: 3446
Location: "the most commonly-uttered phrase by vampire bats is 'it's not as cool as it sounds'"
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| Posted: Thu Jun 21, 2007 11:06 pm Post subject: |
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| How is the OP wrong? |
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dimexxxx
High Card
Joined: 21 Jun 2007
Posts: 2
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| Posted: Thu Jun 21, 2007 11:18 pm Post subject: no support on FTP |
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Four ases you obviously have a friend that works at Full Tilt.
Its probably the easiest job in the world as all they do is answer emails.
You see support should be immediate. Why should I have to wait a few hours to get a response to my query. I emailed your hero's at FTP support 2 hours ago and still no response - so if you call that good customer service then you are a bloody idiot who probably has no idea how to run a business.
Customer support on an online gaming site should be instantanious. If it is not then they have a customer support problem. FTP definately has very bad customer support. I should not have to wait hours to get a response to my questions - Why cant they have a support phone number??? - just plain useless |
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gazzaflush1993
Pair
Joined: 27 Jan 2007
Posts: 45
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| Posted: Sat Jun 23, 2007 3:54 pm Post subject: |
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its happened to me aswell you need a small issue resolving quickly and you have to wait for the useless support people to reply i need just a quick response because the time has now passed and its useless
on pokerstars the longest i have waited was 20mins on full tilt the shortest i have waited is 45mins. a phone number gives you quick direct assistance to your query.
please full tilt just have a phone support team its easy and so helpful. |
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OutsideTheSeed
High Card
Joined: 25 Dec 2006
Posts: 14
Location: Wisconsin
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| Posted: Sat Jun 23, 2007 4:03 pm Post subject: |
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| I've emailed them about 19 hours ago and no response, Full Tilt's support is the worst by far in any poker room on the market and there is no denying that. |
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deusjj
Flush
Joined: 27 Mar 2007
Posts: 148
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| Posted: Sat Jun 23, 2007 4:38 pm Post subject: Re: no support on FTP |
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| dimexxxx wrote: |
| ...Why cant they have a support phone number??? |
Live customer service is expensive. You have to pay individuals to answer phones. You have to pay a lot of money for the equipment and the phone lines.
They probably feel that the small minority of people who actually want live support isn't worth worrying about.
FTP probably doesn't even have a building. Their only assets are probably a few servers and the software.
What's eBay's customer service phone number?
How 'bout Amazon.com? |
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OutsideTheSeed
High Card
Joined: 25 Dec 2006
Posts: 14
Location: Wisconsin
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| Posted: Sat Jun 23, 2007 7:20 pm Post subject: |
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| Yeah I mean full tilt doesn't have enough money, there is no way they could afford phone lines. Most other poker rooms have phone lines. Full Tilt's Support is rediculously slow. |
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crashdavejr
High Card
Joined: 29 Jun 2007
Posts: 1
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| Posted: Fri Jun 29, 2007 7:43 pm Post subject: OMG YES!!!!! |
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I have the exact same problem...
They froze one of the accounts used in my house. The basement is being rented out but we share an internet source. That's not illegal. It's called routing. So they sent my an "intimidating" email saying how they have caught more than one username... so they froze the high balance account and kept a small balance account open. I have been trying to email them for the last 3 days no response!!!!!!! This is retarded, and they have no number!!!!! Rediculous.
I just want the account open again...
What else can I do...
DAVE JR. |
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MickeyFein
High Card
Joined: 11 Jan 2007
Posts: 1
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| Posted: Tue Jul 03, 2007 9:21 pm Post subject: Support support... |
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I was in a token Frenzy tourney - got disconnected and now I cannont log back in. Get an error message that says my account has denied me permission to log back in ?!?!
Does anyone know what this means or how to fix it? |
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chefantwon2
Three of a Kind
Joined: 09 Jun 2007
Posts: 79
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| Posted: Wed Jul 04, 2007 9:59 am Post subject: |
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| The server was down for maintance. |
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firehawk01
Message Board Junkie
Joined: 11 Dec 2006
Posts: 1019
Location: Whitehall, Pa.
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| Posted: Wed Jul 04, 2007 3:46 pm Post subject: Re: No contact phone number for Full Tilt support |
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| dimexxxx wrote: |
I find the customer service on Full Tilt pathetic and useless.
If you have an urgent issue you cannot contact a Full Tilt support person and get an immediate response.
Most other poker sites have an immediate respone or a phone number or online chat with support.
Full tilt are so arrogant they do not even put a contact phone number on their web-site.
The support at Full Tilt is the wost I have ever experienced at online gaming sites.
Please let me know if anybody else has had a similar issue.
Full Tilt also have no responsible gaming policy. You cannot exclude yourself from Full Tilt through their web-site you have to email them. Another example of how pathetic the Full Tilt support team are. |
I find it IRONIC that you are so ARROGANT that u think that ur problem needs to instantaniously be fixed!
FYI if they do that for you then they have to do that for everyone, and there are far too many players on this site to start doing that crap.
Send ur email and wait for thier response just like everyone else, most of the time they respond within 24 hrs.
Go take ur ADD meds and chill till they get back to u |
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hoptop
Four of a Kind
Joined: 18 Jan 2007
Posts: 340
Location: Daytona Beach, Florida
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| Posted: Wed Jul 04, 2007 4:22 pm Post subject: Re: OMG YES!!!!! |
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| crashdavejr wrote: |
I have the exact same problem...
They froze one of the accounts used in my house. The basement is being rented out but we share an internet source. That's not illegal. It's called routing. So they sent my an "intimidating" email saying how they have caught more than one username... so they froze the high balance account and kept a small balance account open. I have been trying to email them for the last 3 days no response!!!!!!! This is retarded, and they have no number!!!!! Rediculous.
I just want the account open again...
What else can I do...
DAVE JR. |
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There is no problem having multiple "person" accounts in a common household . However all accounts require an independent payment processor and email address. |
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wtfman911
High Card
Joined: 14 May 2007
Posts: 9
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| Posted: Thu Jul 05, 2007 3:49 pm Post subject: |
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| They are just a company that wants to make money but don't want to go through the troubles of dealing with pissed off customers. When you have such a big company and doing something like this you must need a Live support..when doing any type of business you will HAVE TO deal with annoying customers because if your business is poor you will have annoying customers..its even more funny that they WILL HAVE PHONE SUPPORT in LATE SEPT 2007 BUT it will only deal with deposit issues and NOTHING ELSE. Shows how fcuking greedy they are. They have the biggest amount of players right now as far as I've seen with the most sponsored professional players. Its ridiculous. |
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Raj321
High Card
Joined: 05 Jan 2008
Posts: 1
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| Posted: Sat Jan 05, 2008 7:46 pm Post subject: Support |
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| He is right, I contacted full tilt through email 3 times more then a month ago and have not heard back from them. I have not received any rakeback, so the website i signed up for rakeback told me to contact fulltilt to see if I am linked with them. They e-mailed fulltilt as well and have not heard anything yet. It seems that full tilt is definitely all about making money and does not care about the customer. This is horrible. |
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