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bender2004
High Card
Joined: 25 Apr 2007
Posts: 9
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 Posted: Wed May 14, 2008 10:18 am Post subject: Support Question |
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| I had a little issue with support. I emailed them about something on Sunday. This is now wednesday morning and no answer. I haven't used the support email in some time, but I would think it would take under 48 hours to get some kind of response. About how long is the normal timeframe?? |
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BigButt84
Three of a Kind
Joined: 02 May 2008
Posts: 82
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| Posted: Wed May 14, 2008 10:27 am Post subject: |
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is it a cashout question?
if so..dont hold your breath....i asked one question if they can combined my two w/ drawal.....about 2 weeks ago.......and still no answer |
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mdivlu
Pair
Joined: 21 Apr 2008
Posts: 21
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| Posted: Wed May 14, 2008 11:28 am Post subject: |
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| They are answering other emails, but anything to do with cashouts are basically being deleted. Its probably a good thing for them they dont have a phone number, because after of all this, their phone lines would blow up 24/7. I think they have sent an email regarding what they know, what they have been told. I dont think they are trying to scam anyone, they have a big name and are not a fly-by-night operation. I think bank transfers across the board, for all poker sites and paymet processors have been delayed. I cashed out an UltraPay payout early April and just got it yesterday, and basically the same processors are used for them as are used by Stars, FT, etc. |
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bender2004
High Card
Joined: 25 Apr 2007
Posts: 9
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| Posted: Wed May 14, 2008 1:26 pm Post subject: |
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| Well the issue in question was a switch in names. I wanted to switch from this name to FinlandiaVodka1. When contacted by support I was told that account had to be closed. I was told since the infraction wasn't collusion or attempted collusion that the money in my account would be redirected. I did ask that two thirds of my bankroll or $110 be wired into my bank account, so possibly that is the problem. Really though I would like to know which account I can play on. What is the issue anyway with payouts. Are we to believe that we are under some huge delay due to congressional action, or is the problem internal? |
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